Refund policy

Caethel Store Return & Order Policy

Return Eligibility

To qualify for a return, items must:

- Be in their original condition.

- Be unworn, unused, and unwashed.

- Have all original tags and packaging attached.

Return Window

Returns are accepted within 30 days of the delivery date.

Damaged or Defective Items

If you receive an item with a manufacturing defect or damage, please contact us immediately. We will review your request and, if approved, provide a replacement or exchange at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or was received damaged.

Address Verification & High-Risk Orders

To protect our customers and prevent fraud, all orders are screened through our fraud prevention system.

Before placing your order, please make sure:

- Your shipping address matches the billing address associated with your credit or debit card.

- All personal and payment information is accurate.

If your order is flagged as high risk, we may cancel or decline the order for security reasons.

Important: Caethel Store does not issue refunds for orders identified as high risk through our fraud prevention system. In some cases, a high-risk order may be canceled and not shipped. To avoid delays or cancellations, please ensure that all billing and shipping information is correct before submitting your order.

How to Request a Return

To start a return, please contact us with your order number and reason for the return.

Phone: 645-300-0214

Email: contact@caethelstore.com

Once your return request has been reviewed and approved, we will provide you with detailed return instructions.